WELCOME TO OUR FEEDBACK ARCHIVE. THIS PAGE CONTAINS FEEDBACK RECEIVED PRIOR TO 1/01/02.
Effie
Thank you for the prompt delivery of my cartridges. I was afraid I would have
to purchase one at regular cost while awaiting for my order.
I am now sharing my big secret (ACSM SUPPLIES) with my friends, coworkers and
enemies (smile). You're the best. You've gained a satisfied and grateful
customer for life.
A SAMPLE WE RECEIVE FROM OUR ADVERTISERS.
COMEDY ON TAP
Hi, Rod-
Just thought I'd add some quantitative comparison
numbers on your recommendation of cartridges from
INKJETRUS. I checked out about half a dozen
competitors before ordering some cartridges recently
and found INKJETRUS to beat them all by an average
savings of over 40%!
Keep up the good work. I know how hard it is to be
consistently funny.
Gordan:
The ink cartridges for the Epsom work great. Great Buy.
I sent the below to the Langa List:
I especially want to thank you for the url for
Affordable Computer Supply Marketplace which had the Epsom inkjet cartridges 3 for
one. So for $47 I got 3 black and 3 color caretridges, about $132
worth of ink. They work great, and I am totally satisfied.
John:
I have enclosed the check for $5.00, as I agreed, to pay for the extra shipping charges
caused by my error. I refused and returned my order late last year by mistake.
Please convey my sincere thanks to Gary, who helped so much in correcting the mess I caused,
and to anyone else involved. Because of their efforts, you will be the vendor I contact
when I need supplies for my printer in the future. I commend you for your service and, again,
thank you. It's refreshing to deal with a company like yours, which has customer satisfaction
as a goal rather than a buzzword.
Alyce:
Received my ink cartridges in the mail today...they work great!!!!! Refered
you to my brother and a few friends....thank you for such a wonderful
deal.....keep up the good work :O)
TERI:
I just wanted to comment on your company's great customer service.
I received my order in just a few days, unlike other online websites that take at
least 10 days. Thank you very much for the prompt service. I really appreciate it,
and I am sure that all of your customers do also.
Charles:
It was a pleasure doing business with you, you were very helpful, I
probably would have fouled everything, I'm notorious for doing that, they
should have more people in the business world that is pleasure to talk with
like you, I am sure going to recommend you're company, the delivery was
great, thank you again, and have a nice holiday.
Renda:
I just wanted to let you know I received my ink cartridges today, and want
to thank you for your prompt service in this matter. I will let my contacts
know about you and your services. Once again thanks.
Rose:
A while ago,I saw your ad on the joke site. The prices seemed to good to be true. Anyway, I thought
that I would try it. I'm 85 years old, and have a limited income. I just recently ran out of ink, both
black and color, and replaced them with the ones I bought from you. I was really
surprised, they work great!!! Thank you for the great savings.
Pastor Barb:
I wanted to get this information out to hundreds of you the easiest way
possible--thanks egroups!
I found an awesome site for computer supplies! I order all my printer
cartridges through them and save so much! I spend $33.-36. on one cartridge
at the store-here it is 19.99! I ordered one color cartridge at 10.50 and
got three--a true bargain! In the store they are 19.99 each and I got three
for less than 11.00!!!!
Try it--its wonderful!
Referrals are becoming one of the largest avenues for growth.
Thank you to our customers.
Laurie
Thankyou for your timely response to my order. I am very pleased with
your service. Not only did you save me money for the product, but I
really appreciate the convenience of shopping online. What a pleasure
to not fight traffic and cash register lines. I wasted much time (not
to mention the high price of gasoline) and endured much aggrivation
searching for a good deal on cartridges before I decided to try this
avenue. Again, thankyou very much. I have passed on the flyer
included in the package along with a good word to my co-workers who are
more computer literate than I am. This was a new experience for me.
Thanks for making it a pleasant one. Laurie "satisfied customer."
Denise:
I placed an order on 9/21/00 and just received. Talk about fast service! The
order is complete, and I'm especially impressed by the copy of the email to
the shipping department. You folks ROCK!
Doug:
I just wanted to drop you a line to let you know how pleased I am with
the ink cartridges I received from your company as well as the shipping
package they arrived in. I just printed out a letter on my computer and the
color quality is excellent. I have not been using color in my printer due to
the extraordinary prices in my area as well as the discount catalogs. You
have a permanent customer who will be recommending you any chance I get.
Thankyou very much.
Wendy :
Items ordered on Friday, received on Monday, Florida to New York!!!! It
doesn't get much better than that! Thanks for terrific service!!
Cynthia:
Dear Sirs;
I want to thank you for your rapid response on my order. I was very
pleased with not only your product, and price, but the fast delivery.
D. Miner:
I just wanted to take a minute and tell you that our company is very satisfied with the ink that we have been ordering
from you. We just received our second order and I have decided to do all of my cartridge purchasing through you. We
appreciate your SECURE WEBSITE and also your rapid delivery policy. We plan to be regular customers, and I will mention
your website to my associates. In my mind you guys have the corner on the inkjet cartridge market in all aspects including
quality, affordability, and quality. So Keep it up! A SATISFIED CUSTOMER, D MINER
WOW! WE COULDN'T HAVE WRITTEN THIS BETTER IF WE HAD DONE IT OURSELVES. THANK YOU!!!!!!!!
Carol:
I just recently found your company online and placed an order for ink for
my Epson Printer. I received cartridges by Priority Mail almost immediately.
Thank you for the expedient manner in which you handled my order.
Today, I put your website on an online artist list and gave the details of
price and good response that I received. Artists online do a lot with printers and
"ink". So I believe you will be getting a lot of orders very shortly.
Thank you,
B. Craton:
Received my order today of the cartridges for my printer and am very pleased with the service and
the quality of the ink. I installed the color cartridge and it printed a quality picture just as
the more expensive one that I had been buying. I will recommend your web site to my friends and relatives.
Thanks.
Donna Sue
Received my second order from you and just wanted to thank you once
again for this very valuable service! Your prices,
and speed of delivery are outstanding!
Thank you for the great deals on ink cartridges, and thank you for
supporting the hard-working fellas at Tour Bus
Arna
Recieved this a few days ago thanks for a great product at an affordable
price I was a little leary of this but the cartridges look and act just like
the name brand ones. I will reccommend this to everyone. Thanks again!!!!!
ROZ
I have finally found a place that doesn't charge an arm and a leg for supplies for my cannon printer.
I will definitely be ordering from you from here on out and have even forwarded you web site address to several other people.
Thank goodness there is still people out there who understand that some of us don't make $100,000.00 per year.
Keep up the good work.
Roz, RN/Medical transcriptionist
Jo--
I received my order today and was pleased. I have sent a glowing report to my listserv of 8000 librarians worldwide.
Hopefully it will result in some new business.
George Galamba:
First,I would like to add to your letters of endorsment. I ordered a set of your ink cartridges after seeing the ad at Tourbus. When my regular cartridge ran out,
I put one of yours in. Nothing happened. No ink flow, not even a shadow. I figured, "Ripped off again." I called you in the evening PST,
and expected to get a recording. I got a human being after only one or two rings. You were very helpful, walking me through how to get the ink flowing.
The cartridge works great. I am very impressed with your support, your prices, and your speed of delivery (I got my shipment in 2 days.) Keep up the
good work -- you are one of the good guys on the internet.
Daymond:
Just wanted to say thanks. I recently ordered some black cartridges for my
Epson printer for the first time from your site and received them fast, 3
days. I had a small problem with blotching but it went away after cleaning the
print heads a few times. So far, I'm very impressed with the quality of the
cartridges, and with the price. I've already spread the word to several of my
friends and have no doubt they'll be ordering too. Again thanks.
Soon to be long time customer.
Jan:
JUST WANTED TO SAY THANK YOU FOR THE GREAT PRICES AND SERVICE I
ALWAYS GET WHEN ORDERING. I PASS YOUR WEBSITE ON TO EVERYONE WHO WILL
LISTEN. WHY ANYONE WOULD CHOOSE TO PAY 20 TO 30 DOLLARS FOR ONE CARTRIDGE IS
BEYOND ME. I NEED PAPER SO I AM MAKING THAT MY NEXT ORDER. I HOPE THE
PRICES ARE AS GREAT AS THE INK. THANKS SO MUCH!!!!!!
Marc:
Just a short note to let you know that ACSM Marketplace lives up to their hype, delivers realy fast,
the cartridges are a bargain, and the cartridges work exceptionally well. Thanks for "allowing" them to
sponsor Tourbus.
Margaret:
Thank you for your order. I need to clarify the fact that you want a to order "replacement tanks for the kit". I am
not sure if you have a "Kit" and don't want to send you something you cannot use.
Carol:
Just fill the order and if is isn't right, I'll kick myself and order the kit. Thanks for the heads up...You're
awsome. It's great to do business with someone like you. Keep up the good work and I'll be spreading the word. Margaret
Carol:
I need to exchange the HP cartridges I just bought from you as I have just purchased an EPSON printer and gotten rid of
the HP.
Kendra: I can give you double the number of cartridges for your new EPSON and I am sure you will love it. That is what
we use.
Carol:
Thank you for your prompt reply and your excellent service. I'm already pleased with my Epson. I actualy replaced
my HP because it was causing paper jams and I couldn't talk to ANYONE at HP about it without giving them $ up front first.
I'll be sure to let my fellow computer friends know about your cartridge deals. Sincerely, Kendra
GERALD DIAGLE:
Following the email sent to you this morning, I am sorry to have to return these ink cartridges due to the lack of ink
quality. This may not be normal problem but as far as I can see, and you will see on the following pages, yellow is a
Non existent color in your cartridges, this is most probably the cause for the other colors to also be out of whack!
OUR ANSWER:
This is a customer that has taken considerable time to research why his cartridges did not work. It is much
appreciated. We experience some manufacturing problems caused by the sponge not being seated properly and
prevents the ink from flowing. The rate of returns increases over the holidays due to rough handling. When
manufacturing volumes are so high we are bound to experience some problems. Affordable Computer Supply
Marketplace gave a full refund to Geralds credit card and shipped him replacements free of charge.
John:
I placed my first order for Epson Cartridges with ACSM just before noon on a Thursday, and was promised three
working day delivery. The order came on Tuesday morning as promised. WOW, these cartridges really are as good as
the OEM ones, and the ink quality is superb, the colors are true and charging was fast, no head cleaning problems.
I have a small one man printers service bureau, but do a large volume of printing business, and I'm always
looking for a quality / price advantage. Not only are your pricesabout 1/3 of Epsons' retail prices, they are
almost 40% lower than the generics I have been buying for three years, PLUS I didn't have to pay postage
as an add-on. I told my Mac User Group about your service and prices last week, everyone wanted
your URL. I'm sure you'll hear from many of them soon.
Thanks for your prompt service,
Bruce Gelbard
Just received your Epsom replacement cartridges ( both color and Black) and I'm extremely pleased with both the quality and the money I saved. Just
thought I'd let you know
OUR ANSWER:
After the Christmas rush we needed a stroke. We experienced for to many returns due to the harsh handling by the freight companies. To those many who
stayed with us THANK YOU.
Brenda:
I recently ordered some of your cartridges. They do fine and the print is good, except the colors. When using the
color cartridges, the colors do not match the color choices for fonts. For example, if I select a blue font, I believe
I get either a red or fuschia font on the printed copy. Is there a secret to getting the right colors?
Our Answer:
Dear Brenda:
I have not had this problem come up in the past, however, I will contact the factory and see if they can give me an answer
and get right back to you.
Sincerely,
Carol S. Heeter
Affordable Computer Supply Company
Our Solution:
Dear Brenda:
Your problem my be that you have not completely pulled off the plastic tab. Make sure the air holes are free. Run your
printer cleaner mechanism a couple of times. Also check the preference on your printer parameters to make sure nothing
has been changed. If this does not correct your problem, please let me know and I will get new cartridges sent out to you
immediately.
Sincerely,
Carol S. Heeter, Pres.
Affordable Computer Supply Company
Brenda Response:
Hi!
I received your email and your phone messages. Last night I took the cartridge out and wiped off the ink outlets, made
sure there was no plastic left on, reinserted, ran the cartridge cleaner on the printer, and the colors seem fine now.
I'm sorry I didn't answer you earlier to let you know it was OK. I am very impressed with your customer service and will
definitely do business with you in the future. Thank you for all of your assistance. I'm not sure what the original problem
was, but I'm very glad to know ALL the colors are available. Thanks Again, Brenda
Tony W.----- HELLO!
I just received my inkjet cartridges, which I ordered 2 days ago. I just wanted to say thank-you for the attention which
my small order received. The phone call to me to verify my order, correcting the mistake I had made was very much appreciated.
Also the quick delivery was super & the pricing, the best on the web. I did very extensive searching. The product was professionally
packed and shipped, and received in good condition. I don't do a lot of printing personally but I do have a lot of computer
friends who I will refer to your company.
Thanks
Tony
Constance and Bob:
Just wanted you to know that I learned of your website on Patrick Crispen and Bob Rankin's TOURBUS. Looking forward to
my 2 for 1 deal. Your website is simple and easy to navigate. Occasionally one appreciates the absence of dancing chiles...
Travis:
I received my order in a timely fashion; unfortunately the print quality is poor. I have not opened the second set of
cartridges. Shall I return them for replacement?
Our answer:
This is a first, in the year that we have been selling these cartridges, the only problem we had is one lady
had not peeled off all the tape covering the holes. She did that, ran a head cleaning procedure and all was well.
If you have tried that, and still is not working properly, try the other cartridge and send the bad ones back
for replacement or refund, which ever you choose.
Travis:
A THOUSAND PARDONS!!! I have discovered, to my extreme embarrassment, that the problem with my
Canon BJC-4100 printer was the print head... the BC-21 holder which holds the ink tanks. I only
discovered this after first buying two new Canon ink tanks and finding the quality poor, and finally
resorting to buying the new BC-221e and finding the new cartridges as well as yours now work
just fine...I cannot discern any difference in the quality of the new Canon cartridges and
yours (at half the price).
Please forgive me for suggesting there might be a fault with your cartridges. And if you will accept my business
in the future, I will be ordering from you again.
Donna Sue Hello!
Boy, am I impressed! Heard about your place through TOURBUS, so decided
to check out your site. Went there Sunday night the 8th, ordered
cartridges, expecting to get them in about 5 to 10 days ( but would have
liked to have gotten them sooner because I was doing a lot of banner
printing for a store sale and was afraid I might run out before the
order came.)
BUT! I got my order in the mail today, Thursday the 12th! And you even
spent $3.00 to send it Priority Mail to me (even though I didn't ask for
it) at no extra charge!
Now that is what I call service!
I'm telling all of my friends about your company!
Thanks so much! And thanks for helping keep the good ol' TOURBUS on the
road!!!!!
Please do not send your problems to our advertisers before contacting us and giving us
a chance to correct your problem.
Well I guess our perfect record has been shattered twice:
FROM DHROSS:
Just a note to point out that the bargain inks that you advertise are no
bargain. Careful reading of the ad leads the purchaser to believe that
the product is an Epson product, when in fact it is apparently a
"knockoff". Further the color rendition in the blue/purple end of the
spectrum is really poor (results in green hues).
I like everything else about your Tour Bus, but thought you should know
that the ink ad is apparently, purposely, misleading. The ad should at
least state that the product is a substitute for ..........!
Our answer:
Your complaint was forwarded to us from TOURBUS as he also does with the many compliments he receives about us. We were shocked that you would "badmouth" a reputable company before ever contacting us to see what we would do for you. Send your cartridges back to us with your invoice number and we will credit your account. Our policy is to refund if the customer should not like the product. You would see that on our web site it you had read it along with the "Trade Name Disclaimer" and the many times that it is stated that we sell only "Generic" and "Remanufactured" products. Our prices must be a bargain as our business has multiplied 5 times in the last 4 months alone.You are only the 2nd person who has had a cartridge that does not work, and they were kind enough to contact us and let us make it right. Please return your cartridges with your receipt or note about your problem and we will give you a prompt credit and Have A Merry Christmas:
Sincerely,
Affordable Computer Supply Marketplace