If you are having problems with your cartridges, please see our Technical Support tab for our instructions.
If your printer will not recognize (accept) a new cartridge, 95% of these type of problems are NOT with the cartridge you changed
, one or more 'other' ink colors and/or cartridge/s is too low on ink or toner to accept the new cartridge and must be changed as well even if they were printing before running out of ink, including one of the colors in a tri-color inkjet cartridge.
All printer brands and models are built to not function without an adequate amount of ink in ALL colors, this includes each color in a tri-color cartridge. Our minimum ink level recommendation for each ink color is 1/4 of its tank, however the minimum ink level is ultimately determined by each printer model. This is a printer manufacturer limitation not a cartridge problem.
The low on ink condition WILL affect the OEM name brand cartridge and our cartridge. Your printer may only "possibly" need to be "reset" to continue only after you are ABSOLUTELY SURE each color of ink and cartridge has an adequate amount of ink. See the topic "Cartridge Recognition Problem" in the Technical Support tab for instructions.
Our cartridges are guaranteed for 6 months from date of purchase. Cartridges should be stored in an upright position (like they sit in the printer) and indoors, away from temperature extremes.
- Scenario 1 - We will provide a refund within 90 days from your purchase date and an exchange up to 180 days (six months) from your purchase date; providing the cartridges are unopened and the cartridge boxes are in new and sell-able condition with no writing on the boxes in magic marker or ink pen.
To process an exchange or return, you MUST obtain a Return Authorization (RA) before sending your product back. To request an RA#, please email us at email@example.com with a brief reason for this request plus your contact information, order number or approximate purchase date.
We will refund your payment method for the price of the cartridge/s, not for the original shipping fee we paid to deliver the order or the shipping cost to return the cartridge/s.
We do not have a restocking fee on inkjet cartridges; we do charge a restocking fee of 20% on toner cartridge returns.
If you purchased a "Buy a Quantity and Get 1 Free package" these are a great value, however if you need to return or exchange with this package, one of the returning cartridges must be considered a free cartridge.
- Scenario 2 - If you ordered the wrong cartridge/s, break the factory seal and remove the factory tape and/or cap, we will not refund this purchase.
Due to the sensitivity with the computer chip mounted on the cartridge and potential problems caused due to handling an open cartridge, we can't take a chance on shipping the cartridges to another customer and having a problem we didn't cause. The cartridge/s can not be re-sold and they have no value at this point.
- Scenario 3 - If "WE" determine a cartridge is defective or our website recommends the incorrect cartridge for your printer, we will exchange or refund your purchase if the cartridge has been opened.
If we need to get involved after UN-successful trouble-shooting by a customer and "WE" determine our cartridges will not work in your printer for whatever reason, we will send you a return shipping label and pay to replace the product or provide a refund depending on the situation.
To clarify, we will only cover a cartridge and pay to return the cartridges, if we are involved in trouble-shooting, if necessary. If a customer refuses to thoroughly read our instructions and follow our remedies for success, we will not pay shipping to return the cartridges or provide a refund on the original shipping we paid to ship the order.
- Scenario 4 - We must be notified within 10 days of an order shipping if there is problem with the order accuracy. We stress in our order confirmation email and our email with your invoice & our instructions to check the order for accuracy. This includes each cartridge model number and ink color.
Due to the high-quality products we provide, our cartridges work well in 99% of the printer population which is fortunate. Unfortunately, there is a very small percentage of printers that will not work with our cartridges without additional help or possibly not at all.
We will do everything we can to help you save money within reason, however our instructions we sent you via email with the e-copy of your invoice, in our Technical Support tab, and our Return Policy tab are very clear. We will not cover a 2nd open cartridge of a similar color ink or toner unless our Technical Team authorizes to try another cartridge after being involved with the first cartridge. It is VERY IMPORTANT to involve us immediately if you need further help after trouble-shooting with our instructions.
Authorized defective returns must be in a sealed plastic zip lock bag to prevent potential leaking ink damaging cartridge boxes in sell-able condition to ensure a refund or exchange.
Please be sure you have the correct model cartridge *before* opening a cartridge. Our website will recommend the correct cartridge model for your printer or you can reference your printer manufacturer's website to be sure (Canon.com, HP.com, Epson.com, etc.).
Our mailing address is:
PO Box 1316
Riverview, Florida 33568-1316
VERY IMPORTANT: To avoid spending money shipping an item back and we are not able to provide a refund or pay additional shipping sending the items back to you, it is REQUIRED to obtain a Return Authorization first. See "scenario #1" above for further details.