Home > FAQ
>Scroll down to see answers to each question<

1) Do your cartridges come with a computer chip installed?

2
) Why is your website not responding and my order won't go through?

3) Where do you ship and how much is shipping?

4) How do you use my email address for orders or a reply to an inquiry?

5) Are your cartridges the Printer Manufacturers name brand?

6) If I use a non name brand product in my printer, will this void my warranty?

7) I have never purchased online, is online ordering as secure as ordering by phone?

8) My printer is not recognizing (accepting) the cartridge you sent me, why is it doing this?

9) Do cartridges have an expiration date?

10) What is the difference in standard-capacity, high-capacity, and high-yield cartridges?

11) My printer has the option of a photo color and-or a standard color cartridge, what is the difference?

12) Why does my clear plastic inkjet cartridge not look full of ink?

13) My printer is not listed on your website but you have the cartridge models I need listed, will they work in my printer model?

14) I need a new printer, what printer brand and model would you recommend to purchase?

15) How long will my cartridges last? Page yield explained.

16) What is the difference in a Fully Remanufactured, Compatible, Partially Remanufactured, and a Re-filled cartridge?

1) Do your cartridges come with a computer chip installed?
Yes, if the Printer Manufacturer requires the cartridge to have a computer chip installed for the cartridge to function with the printer, we will only sell cartridges with a chip already installed.

2) Why is your website not responding and/or continues to show the working wheel after clicking ORDER?
When there is a problem with a website not responding during the ordering process, it is probably due to a bad connection or full cache in your browser (Cache = a quickly accessed temporary file such as a website link). For those of you new to the internet, a browser is what you use to connect to the internet like: Internet Explorer, Mozilla Firefox, Google Chrome, Safari for Macintosh users, etc.

To fix this issue with our website and potentially other websites you visit to place an order and finalize an order, please follow these instructions to refresh-reload your browser then refresh-reload our website within your refreshed browser tab:

We recommend to follow these instructions:
1) Complete a clear of your "cache" history which will eliminate bad or old website connections on previously visited websites. You do not have to clear your saved website sign-ins, etc. but it is a good idea to clear your browsing history once in a while as well.

If you are not sure how to do this, please search the internet for " How to clear cache in ??your browser brand?? (IE, Firefox, Chrome, Safari,etc.). Look for the instructions directly from the browser brand or a well known reputable source, preferably.

2) It is VERY IMPORTANT to be using the latest version of your preferred browser. This is important due to older browser versions do not work or function well with newer websites. The MOST IMPORTANT REASON is due to internet security since 99% of the updates are to provide the latest security technology.

3) After clearing your cache, go to our website:
InkJetsRus.net

4) Click the semi-circle with the arrow on the end of it in your browser window where your back button is located to reload-refresh your browser page TWO separate times.

5) After your browser page reloads the 2nd time, click the word HOME on our website TWO separate times to reload our website in the refreshed browser page. After our website loads the 2nd time, you can place a new order or if you left items in the shopping cart you can click the picture of the shopping cart in the top right hand corner to continue your order.

3) Where do you ship and how much is shipping?
We ship to all 50 U.S. States and Puerto Rico and the cost is:

40.00 or more ships free
39.99 & under is 4.95

We will specify a closer delivery time frame in our email with your invoice attached. Delivery time varies based on the products you order, the warehouse we ship from, and your location.

U.S. and P.R. deliveries:
Inkjet cartridges = 2-4 business days from day of order.
Toner cartridges = 2-5 business days from day of order.

4) How do you use my email address for orders or a reply to an inquiry?
We respect your privacy and we NEVER sell, share, or rent an email address.
When you leave us a voice mail, we only use your email to reply to your inquiry. We do not store emails from a phone inquiry in any way.

When your order is processed, you will receive an order confirmation email unless you have a filter set up to only receive from known senders,

We email information on new products and specials approximately 2 - 3 times per month, you can unsubscribe from receiving our emails at any time within an ad.

5) Are your cartridges the Printer Manufacturers name brand?
No, we only sell fully remanufactured or compatible products which are guaranteed to print as well as the name brand. We do NOT partially re-manufacture cartridges or fill only, see FAQ 2.
All our cartridges are filled to the name brand specification with ink or toner.

6) If I use a non name brand product in my printer, will this void my warranty?
NO, and we recommend to search the web for the Magnuson-Moss Warranty Improvement Act for more information to confirm this.
As a consumer, you have every right to use a remanufactured or compatible product in a printer, a car, or any other type of product. Inkjet printers typically last between 1-6 years depending on their use and maintenance routine.

Many high-quality printers now cost approximately 100.00, the cost to replace an inkjet printer is not much more than a set of name brand cartridges these days. You decide what is best for you.

7) I have never purchased online, is online ordering as secure as ordering by phone?
The absolute fact is, anytime you use a credit or debit card ONLINE or OVER THE PHONE, the risk is the same. There is a HUGE MISCONCEPTION between online orders and phone orders because contrary to what you perceive or believe, there is ABSOLUTELY NO DIFFERENCE whether a website is accessed by you from a home or office computer or by a phone operator on their computer.

Companies that accept orders by phone must have a website to process the order online, because they can't physically swipe your card on a terminal. When you call to order by phone, the company representative goes online to their website and places your order just like you would from home, this is the EXACT SAME TRANSACTION PROCESS you would complete yourself.

The only difference in this transaction is, you are providing your personal billing information to a phone operator and they are completing the transaction for you, otherwise there is NO difference. Also be aware, for many companies to reduce costs, it is common practice now for phone operators to work remotely from home.

8) My printer is not accepting the cartridge you sent me, why is it doing this?
Please see our Technical Support tab in the blue navigation bar at the top of our website home page for detailed, easy to follow instructions. Please spend 5-8 minutes reading our instructions and the Trouble-Shooting Instructions for Cartridge Recognition to understand the condition and remedies.

You will read 98% of these problems are NOT the cartridge you changed, one or more of the other cartridges in the machine are too low on ink to allow the printer to continue. Unfortunately, all printer brands and models are built this way.

If you can't get the cartridge to work using our instructions and trouble-shooting instructions, please email us with the problem, the steps you took using our instructions, and your name or order number.

9) Do cartridges have an expiration date?
Not all cartridges will have an expiration date. Be aware, we purchase our cartridge boxes and cartridge labels separately in advance before we re-manufacture cartridges. Our cartridges are not an OEM 'new in the box' product like the name brand.

No matter what the date on our box says, our cartridges are recently re-manufactured when we ship an order and the cartridges will last a minimum of 18 months from the day you receive our products. This is providing OUR INSTRUCTIONS are READ and FOLLOWED BEFORE installation.
See our Technical Support tab for our instructions including storing as we recommend which is upright like they sit in the printer plus checking each cartridge within the box and in an indoor environment away from temperature extremes.

Sometimes we run out of boxes for specific models of cartridges and ship without boxes. The TWO MOST IMPORTANT things to know are:
1) ALL cartridges we ship are freshly remanufactured.
2) You are purchasing a high-quality cartridge which provides name brand performance for a fraction of the name brand price, the cardboard box is irrelevant for success.

10) What is the difference in a standard-capacity, high-capacity, and high-yield cartridge?
High-capacity is the term typically used for ink cartridges and high-yield is the term typically used for laser toner cartridges but there are no differences in these two terms. High-capacity refers to a cartridge having more ink in the cartridge and high-yield is really the end result of having more ink or toner in a cartridge which yields more printed pages.

As a general rule of thumb, high-capacity ink cartridges will print at least twice the number of printed pages versus a standard cartridge. We will provide the approximate number of printed pages for our laser toner cartridges.

As an example:
If our standard-capacity ink cartridge costs 15.00 and the high-capacity cartridge cost 19.00, you would have to spend 30.00 for two standard cartridges to print the same number of pages the high-capacity would print for 19.00.
Be aware, if we have a high-capacity or high-yield cartridge listed for your printer, the printer is made to accept this cartridge even if the cartridge is physically larger than the standard capacity cartridge.

See FAQ 14 for new printer information to save you money on printing costs.

11) My printer has the option of a photo color and-or a standard color cartridge, what is the difference?
The basic difference is photo color will print slightly more colorful and longer lasting photos due to the ink quality. The standard color cartridge will yield more printed pages which is a better value if you are not printing photos.

Depending on the brand and model of the printer, Some photo color cartridges actually replace the black cartridge and supplement the standard color cartridge for photo printing. If you are not sure which one to order, we recommend to look in your printers owners manual or go to the manufacturers website to download an owners manual for more information.

12) Why does my clear plastic inkjet cartridge not look full of ink?
Most inkjet cartridges are made very similar with two areas within the cartridge; an ink fill area and a sponge compartment.
Looking at a cartridge from the side, the ink area is approx. 1/4 - 1/3 of the cartridge, this is where the cartridge is filled with the specified volume in ml of ink which is equal to the OEM name brand specification. The sponge area which is directly above the bottom ink hole going to the printer regulates the flow of ink to the ink nozzle as the printer pulls ink from the cartridge and is fed by the ink compartment.

During packing, shipping, and shaking, the ink will spill into the sponge compartment. This will happen until the sponge is saturated. The ink within the sponge will be used as the printer pulls ink from the cartridge through the ink nozzle. All the ink that was purchased is within the cartridge, however it will be distributed between these two areas of the cartridge.

13) My printer is not listed on your website but you have the cartridge models I need listed, will they work in my printer model?
The answer to this question depends on the printer brand. Simply send us an email with your brand, type of printer inkjet or laser, and the COMPLETE model number including any letters or description before and after the model number. We will follow-up with you to confirm our cartridge availability.

14) I need a new printer, what printer brand and model would you recommend to purchase?

The KEY to SAVING MONEY is to find and target a low cost, in stock cartridge FIRST, then purchase one of the printers that uses this cartridge model. Before deciding on a new printer in any brand, email us for an INEXPENSIVE and AVAILABLE CARTRIDGE SERIES FIRST to target your printer search within this cartridge series.
The worst thing is purchasing a printer first only to find out it will be 9-12 months before non name brand cartridges are available and the printing cost will be ridiculously expensive.


Our criteria for printer recommendations are based on quality, performance, reliability, and the lowest cost to operate. However, if you don't print much, the cost to operate may not be a concern for you.

If you are looking for a LASER printer, we recommend the brands in the following order: Brother, HP, and Canon. Feel free to email us for more details on laser printers.

IF YOU NEED A NEW INKJET PRINTER?
Besides our information being based on quality, performance, and reliability, we focus on a low cost cartridge system to operate. Our analogy: if automobiles used their own brand of gasoline and the gas varied greatly in cost per gallon by brand between 2.00 - 10.00 per gallon, this would probably affect the vehicle you purchase. This is EXACTLY the case when it comes to printers and the ink cost by brand because the cost difference is SIGNIFICANT.

The best and lowest cost system to operate is a printer with 'individual' color cartridges. We recommend avoiding tri-color cartridge printers with the cyan, magenta, and yellow in one cartridge. Unfortunately, the tri-color cartridge will usually be the system in an extremely low cost printer which is how the printer manufacturer makes their money back on you with a high cost ratio on ink or toner.

Besides the black cartridge in the tri-color system being much more expensive than the black cartridge in an individual color cartridge printer, when one of the colors gets too low for the printer to function and the entire cartridge must be changed, the other colors with ink left are wasted.

Two examples:
1) A black cartridge in an individual color cartridge printer may have approximately 15-60 ml of ink for our price of 5.00-7.00 and 20.00-35.00 at the name brand price. The tri-color cartridge printer black cartridge in a high-capacity version can have approximately the same amount of ink but the price will be approximately 15.00-18.00 our price and 30.00-40.00 at the name brand price.

2) Most customers use more of cyan blue ink versus yellow ink. When the cyan runs out of ink, the excess magenta red and yellow are wasted due to a required tri-color cartridge change.

For a future printer purchase, the following is our TWO Printer Brand recommendations in order and we recommend printers with INDIVIDUAL color cartridges for MEDIUM to HIGH VOLUME users:
1. Canon (low cost to operate and 99.99% success rate)

2. Epson (medium cost to operate)

- Brother inkjet printers not recommended due to the fact that Brother is altering their printers between production runs to alter the connection between the printer and replacement cartridges that are not the Brother brand.

- HP
not recommended due to high cost to operate.

- Kodak not recommended due to black cartridge is low cost to operate but the color cartridge is a tri-color and they have a high failure rate with their printers compared to other brands.

- Lexmark and Dell not recommended due to high cost to operate and mostly tri-color cartridge printers.

Three general rules to save money on a new printer:
1) The extremely low cost inkjet and laser printers will always be the most expensive to operate. The printer manufacturer makes their money back on you with a high cost ratio of ink or toner for the money.

2) Avoid inkjet printers with a tri-color color cartridge system (3 colors in one) if YOU ARE a MEDIUM to HIGH VOLUME user. These types of printers are at least 50% more expensive to operate. Avoid the printer brands: HP, Dell, Kodak, and Lexmark.

3) Before deciding on a new printer in any brand, email us for an INEXPENSIVE and AVAILABLE CARTRIDGE SERIES FIRST to target your printer search within this cartridge series. The worst thing is purchasing a printer first only to find out it will be 9-12 months before non name brand cartridges are available and the printing cost will be ridiculously expensive.

Feel free to email with any questions and we will be happy to send you a list of printers to shop for that use a recommended low cost cartridge series.

15) How long will my cartridges last? Page yield explained
Unfortunately, TIME of cartridge use is NOT a valid measurement, most users are not printing identical things all the time or the same amount of pages at any given time. We provide the approximate page yields for laser toner cartridges on our website, the following information applies to inkjet cartridges only.

Our analogy on time versus usage:
a) This is compared to having a full tank of gas in your vehicle and driving 5 miles per day for many weeks or months.
b) Having a full tank of gas and taking a 300 mile trip in one day, you will run the vehicle out of gas in a few hours.


Your printer brand, your cartridge models, and your printer setting choices (standard-capacity versus high-capacity) will drastically affect your page yield, unfortunately many of the brands and their cartridges do not offer a good value for medium to high volume printing, see our FAQ 14 for lower cost options. Some current inkjet printers black cartridges have as little as 7 ml of ink. On average each ml of ink will print 15 pages of black & white text without excessive bold text and solid objects, see primary variables below.

Example 1: you print 5 to 10 articles per week, the articles or text range between 1 to 5 pages with varying amounts of text, bold text, and solid objects (logos, etc.). Any given week may have more one page articles versus five page articles which will drastically affect the time the cartridge will print.

Example 2: If you have an HP printer and you are using a standard-capacity black cartridge with 9 ml of ink, you are printing the average of 15 pages per ml of ink (9 x 15 = 135 pages), your printer will print 4 pages per minute (4 x 60 min = 240 pages per hour), you can exhaust a brand new cartridge in less than one hour of continuous printing.

Page yield equals the number of pages a cartridge will print based on a 5% coverage of text in black & white or color. Meaning the text or objects printed are no more than 5% coverage of the actual page they are printed on. This sounds like a small amount but if you look at an average page of black & white text, there is much more white space without text. This percentage will vary depending on what you print but page yield test results are based on 5% of identical subject matter.

This method can have variables like: borders, differing page margins, etc. However, to determine consistent page yield you must be printing the identical: colors, number of characters, amount of bold text, and the amount of solid objects, etc.

The most relevant factors that affect page yield are as follows:
- Numbers of characters printed
- Amount of bold text and solid objects
- The quality setting of the printer (high, standard, and draft or fast depending on the brand)

Secondary factors that affect yield are as follows:
- Choice of font
- Quality of paper

Because of the many variables affecting page yield, the name brand cartridges at a premium price will not guarantee page yield, obviously at our price we do not either. All our cartridges are filled to OEM name brand specifications and every batch is identical based on our high-standards.

We can provide tips on significantly saving ink or toner. Our tips will not only reduce your black usage but drastically reduce your color usage. Simply email us a request for this information.

16) What is the difference in a Fully Remanufactured, Compatible, Partially Remanufactured, and a Re-filled cartridge?
A Fully Remanufactured: Our High-Quality Fully Remanufactured cartridge uses the original brand name cartridge body and computer chip and all parts are replaced. This is very close to the quality of a new OEM cartridge.
A Compatible: Our High-Quality Compatible cartridge is a completely new non OEM cartridge compatible to the printers it fits. This is also very close to the quality of a new OEM cartridge except for the more expensive inkjet cartridges like HP, Dell, and Lexmark (see details below).
A Partially Remanufactured: A Partially Remanufactured cartridge only has a part replaced that is required to make the cartridge perform and then refilled. A little cheaper price but not worth the hit and miss quality.
A Re-filled cartridge: A re-filled only cartridge is nothing more than re-filled with ink or toner and when a company does this, they are typically using the cheapest ink or toner they can buy. This type of cartridge will have poor printing performance and fail much quicker than a high-quality fully remanufactured or high-quality compatible cartridge. Many companies on the internet do this which is how they are able to offer cartridges for cheap prices.

WE ONLY SELL THE HIGHEST-QUALITY FULLY REMANUFACTURED AND-OR COMPATIBLE CARTRIDGES AVAILABLE, this is how we are able to provide name brand performance. We DO NOT refill or partially re-manufacture cartridges. We will NOT sacrifice quality for profits because the little bit of extra savings is not worth the hassle of hit and miss quality.

Your most SIGNIFICANT SAVINGS possible WITHOUT sacrificing quality and performance is buying a high-quality replacement cartridges like ours versus the OEM name brand cartridges. We caution you to shop for the lowest cost cartridge you can buy on the web, the little bit of extra savings may not be worth the hassle of inferior products. Our products work as well as the name brand in 99% of the printer population.